How to Communicate with an Offshore Client
In the job assignments that I had, most of the communication is done by email or chat. I use Yahoo messenger and Google Talk as my main means of instant messaging.
photo credit: krimeboy (SXC)
Some clients prefer Skype as a medium, but with a slow connection that I still have right now, this is not yet a possibility for me.
So, how did it work out for me?
Good grasp of the English language. Most countries can understand English and this is the only way that I can communicate my thoughts.
Fast typing skill. I have fast typing skills which I find it an advantage, because I can express myself effectively using more words. This has also enabled me to correct typing mistakes.
Reply promptly. Reply to a client’s email, even if you cannot be able to immediately answer to it. Just be sure to mention a time when you can be able to get back and give the answer.
Be flexible. Offer multiple contact times and offer several ways of communication. I always see to it that I am available at the specified time. I also provide several means of chatting that can be suitable with the client.
Offer suggestions. Consider the context of the whole work. What are the alternatives that you have in mind? What do you think will make the work a whole lot better?
Communicate problems. Try finding ways to solve problems. Clients often appreciate when I get to try out things first rather than simply reporting these problems.
Archive everything. Archive or file your emails in a separate folder. Keep history of chat messages. I always go back to my emails and chat messages whenever I get to work on the client’s project.
Report regularly. For me, the best way is through email. I find it a necessity to email the client for the updates. This keeps him always informed.
Confirm everything. When I have to send a huge file, I see to it that I send another email to confirm it. It is even better if I use another medium such as the chat to confirm the receipt. This goes for anything that is sent to the client.
Put the job into writing. Before working on a job, I see to it that I am able to identify and write down everything that we have agreed. This means browsing through the email and chat history. Then I get to send that write up to the client to get his approval.
Be thankful. Thank the client for inviting you to an interview. Thank the client after the interview. Thank the client after you are done with the project. Saying thank you is not enough in instant messaging. Always send an email to formally document this important conversation.
Do you have something to add to this?
